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City Tour Booking Terms and Conditions

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Welcome to Creating Memories L.L.C.

By booking a city tour with us, you agree to comply with the following terms and conditions. Please read them carefully before making your reservation.

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1. Booking and Payment

  • All bookings must be made through our official website, eventsdxb.com, or via authorized agents.

  • Full payment is required at the time of booking unless otherwise stated.

  • Payment methods accepted include credit card payment by link, if agreed: cash payment

  • Prices are subject to change without prior notice, but any changes will not affect confirmed bookings.

  • A booking confirmation will be sent via email once the payment has been processed successfully.

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2. Cancellation and Refund Policy

  • Cancellation by the Client:

    • Cancellations made 7 days or more before the scheduled tour will receive a full refund.

    • Cancellations made 6 to 3 days before the tour will receive a 50% refund.

    • No refunds will be given for cancellations made less than 3 days before the tour or for no-shows.​

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  • Cancellation by the Company:

    • In the event we cancel the tour due to unforeseen circumstances (e.g., weather conditions, minimum group size not met), you will receive a full refund or the option to reschedule the tour.

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3. Rescheduling

  • Requests to reschedule a tour must be made at least 5 days in advance.

  • Rescheduling is subject to availability, and additional charges may apply.

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4. Tour Inclusions and Exclusions

  • The tour includes the services as described in the booking confirmation, including [transportation, guides, entrance fees, etc.].

  • Any personal expenses (e.g., meals, souvenirs, etc.) or optional activities not specified in the tour description are not included.

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5. Health and Safety

  • You are responsible for ensuring that you are physically fit and able to participate in the tour.

  • Please inform us in advance of any medical conditions, dietary restrictions, or special requirements.

  • Creatin Memories L.L.C is not liable for any injuries, illnesses, or other issues arising during the tour unless caused by our negligence.

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6. Liability

  • Creating Memories L.L.C will not be held liable for any loss, damage, or inconvenience caused by circumstances beyond our control, including but not limited to natural disasters, traffic delays, or accidents.

  • We are not responsible for any personal belongings lost or damaged during the tour.

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7. Travel Insurance

  • We strongly recommend that you purchase comprehensive travel insurance to cover any unexpected incidents, including cancellations, medical emergencies, or lost property.

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8. Behavior and Conduct

  • Guests are expected to behave in a respectful manner and comply with the instructions of the tour guide.

  • Creating Memories L.L.C reserves the right to refuse participation to any guest who behaves inappropriately or endangers others.

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9. Changes to the Itinerary

  • The company reserves the right to modify the itinerary if necessary due to weather conditions, road closures, or other unforeseen events.

  • We will make every effort to inform you of any changes as early as possible.​

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10. Photography and Marketing

  • During the tour, photos or videos may be taken for promotional purposes. By joining the tour, you consent to the use of such materials unless you explicitly notify us in writing.

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11. Governing Law

  • These terms and conditions are governed by the laws of the United Arab Emirates.

  • Any disputes arising from your booking or participation in the tour shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates​

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12. Contact Us

  • If you have any questions or need further assistance, please contact us at mail@eventsdxb.com.

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